Privacy Policy

Last Updated: 9/4/26

At Shenanigans of Wisconsin LLC DBA Celebrations on the River (also referred to as "Celebrations", “Celebrations on the River”, "we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website (https://celebrationslacrosse.com/), use our AI-powered sales and customer support services (including our AI agent "Ava"), or otherwise interact with us.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our website or services.

1. Information We Collect

We collect information to provide better services to our clients, vendors, and team to facilitate our business operations. The types of information we collect include:

A. Personal Information:

We may collect personal information that identifies you as an individual or relates to an identifiable individual, including but not limited to:

1. Contact Information: Name, email address, phone number, and mailing address.
2. Business Information: Venue name, business address, and other operational details specific to your wedding venue.
3. Account Information: Login credentials (usernames and passwords).
4. Payment Information: Credit card number(s), billing address(s), and other financial details necessary to process payments for our products and services.

B. Usage and Technical Data

When you visit our website or use our platform, we automatically collect certain technical information, including but not limited to:

1. IP address, browser type, and operating system.
2. Device information and unique device identifiers.
3. Browsing history, including pages viewed, links clicked, and time spent on the site.
4. Referral website addresses.

C. AI Interaction Data

Our services utilize an AI agent, "Ava," to manage communications. We collect and store data generated through these interactions, including but not limited to:

1. Communication Content: Transcripts of chats, emails, text messages, voice, and video interactions between the AI agent, leads and/or clients.
2. Lead Data: Information gathered from potential clients via web chat, contact forms, texts, social media, tours, lead generation sites, and other channels to facilitate inquiries, tours, and bookings.
3. Booking Details: Information related to contract signings and event planning details.

2. How We Use Your Information

We do not sell, rent, or lease our customer lists to third parties. We only use the information we collect for various business purposes to serve you, including but not limited to:

Service Delivery: To provide, operate, and maintain our AI services, including lead response, tour booking, contract management, payment processing, etc.
Communication: To communicate with you regarding your account, updates, security alerts, and support messages.
AI Training and Improvement: To train our AI models (including "Ava") to better understand venue-specific nuances, pricing tiers, and client interactions, ensuring the AI performs administrative tasks effectively.
Analytics: To analyze usage trends and preferences to improve our website and services.
Vendor Operations. Information sharing with vendors in support of services, such as customer service, is permitted. All other service data is excluded.
Marketing: To send you updates about our services (you may opt-out of these communications at any time).
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Information Sharing for Mobile Data:

Shenanigans of Wisconsin LLC DBA Celebrations on the River are committed to protecting your privacy. We do not sell, rent, or lease our customer lists to third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties or affiliates for marketing or promotional purposes.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support of services, such as customer care or text-delivery platforms, is permitted strictly to facilitate our communication with you. All other service data is excluded.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We may share data with trusted third-party vendors, consultants, and service providers who assist us in operating our business (e.g., payment processors, hosting services, email delivery services). These third parties are bound by confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or the public.

4. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include data encryption, secure servers, and access controls.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information.
Object to or restrict the processing of your data.
Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies to:

Analyze website traffic and user behavior.
Optimize your website experience.
Remember your preferences and settings.

By accepting our use of cookies, your data will be aggregated with all other user data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Third-Party Services

Our service may contain links to third-party websites or services (e.g., social media platforms, lead generation sites, vendors) that are not owned or controlled by Shenanigans of Wisconsin LLC DBA Celebrations on the River. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Since our AI agent "Ava" integrates with various platforms (web chat, text, social media, video, email, etc.), please note that data exchanged on those external platforms is also subject to their respective privacy policies.

8. Children's Privacy

Our services are intended for business use and are not directed at anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us: