To Our Friends & Family…
We’ve been thinking a lot about you lately – our customers, our employees and our community. Your health and safety are our top priorities and at the heart of everything we do. We believe it’s critical to do our part to help reduce the spread of COVID-19.
As mandated by WI Governor Evers, we are CLOSED until further notice. For those of you with events already scheduled, we are staying tuned for continued updates as this situation evolves.
Here are some of the steps we’re taking to protect everyone in this ever-changing situation…
- We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).
- We have increased our daily cleaning routines, including more frequent hand washing, use of hand sanitizers and additional deep cleans of all equipment and furniture.
- We have provided alcohol-based hand sanitizers throughout our facility.
We are equally committed to taking care of our employees…
- We are offering opportunities to continue work, working from home whenever possible and more for our core-team.
- Unfortunately, due to state-wide mandates to close our business, we will be forced to temporarily lay off some employees.
- We are asking individuals to refrain from travel unless critical and have established quarantine procedures after travel to high-risk areas.
Likewise, for our valued customers who already have events booked we are…
- Offering opportunities to re-book private parties/events to a different date without losing their deposits.
- Additional answers to frequently asked questions are below.
We are closely monitoring the CDC and World Health Organization for ongoing updates and will continue to adjust and advance our practices as recommended. We understand the impact this is having across our community and we are committed to working with you, our clients, during this difficult time.
Adam J. Etrheim
Celebrations on the River
Can we switch date without penalty?
- Yes, you may change your date (must be the same day of week) without penalty. There may be an increase or decrease in room rental fees, depending on the original date VS the new date. Contact an event planner for additional details.
Can we switch rooms without additional fees if we need to change dates?
- Yes, at this time we will allow April and May 2020 events to change dates (must be the same day of week) and rooms (if available) at no additional charge. The decision to allow June, July and future months will be made at a later date.
Are we responsible for the room rental fees if we have to cancel?
- For those affected by COVID-19 in April and May, we will make an exception to the Agreement and allow you to cancel without penalty. Our preference is to move the event to a different date for the safety of you and your guests.
Will we lose the non-refundable deposit if we need to cancel?
- If you choose to simply cancel and not rebook at Celebrations, you will lose your non-refundable deposit. If you re-book a different date, then we will simply apply your deposit to the new date.
Do we lose we have paid thus far if we cancel?
- If you choose to simply cancel and not rebook at Celebrations, any payments already made are not refundable.
Can we split our wedding up between both venues?
- If the other room(s) are available, yes. Standard fees apply to the 2nd room. As of 3/17/2020, WI Governor Evers has banned groups of 10 or people, which limits your event capacity to 9 total guests.
Do I have to pay the $250/day late payment penalty if my payment deadline falls within the state-wide mandate?
- No, we will make a temporary exception to the Agreement if your event falls within the COVID-19 state-wide mandate.
Can I still do my taste test?
- As of 3/17/20, Governor Evers forced all bars and restaurants to close. Food service is not allowed in any WI establishment. Until the ban is lifted, no taste test events can be held.
How long can we hold a backup date?
- Our original policy applies. We don’t hold any date(s) without a non-refundable down payment and a signed agreement.
When is the last day possible I can decide to switch my date or cancel?
- Per the Agreement, final decisions and final payment is due 10 days prior to your event date. The latest you can cancel or move your event would be 11 days prior to your wedding. Please understand Celebrations will be ordering your food, drinks, décor and other items 10 days prior to your wedding, so to avoid additional hardship for everyone involved, our official answer is 11 days prior to your event date.
Will my planning meetings change?
- No, as of now, all planning meetings are still scheduled, as originally planned. The only restriction is the maximum number of people is 9 or less, in the facility.
Are we required to sign a new agreement if we change our date?
- No, we will simply change the date on your original agreement.
Is there a restriction of how long we can postpone our event?
- At this time, we are limiting rescheduled dates to 14 months.
What happens if I cancel within 10 days prior to my event?
- You are held responsible for the full costs of your event.
Can I still host my ceremony outdoors?
- At this time, the rules are unclear so we will consider each request on a case-by-case scenario.
How will the new Picture Paths be affected by this?
- Currently, the Picture Paths are on hold until further notice.